Bringing many years of Information Technology experience to the table, MWT takes an active, participatory role in managing and implementing the IT concerns and support needs of our clients. We offer managed support, meaning that when you pay for a technician to manage your IT needs, you can rest assured that he will draw on the full experience of our staff, principals, and vendor partners to solve your IT problems. Our senior staff is fully engaged in managing your IT requirements, so you are not just dependent on a single technician to solve a problem. With MWT, all efforts are team efforts.
Our IT Support Retainer plans offer the following features:
Official contact point for all technical issues
202-293-5003 x256 or
Clear hierarchy and escalation policy from IT Support Team through Support Manager and MWT Principals
All support issues are recorded in our Service Request Tracking System, with data connection to our Client Information Database
Standardized IT Strategy Plan templates combined with budget sheets so that we can offer clients IT plans with expenses projected over system life
