Bringing many years of Information Technology experience to the table, MadWolf Technologies takes an active, participatory role in managing and implementing the IT concerns and support needs of our clients. We offer fully managed support packages. When you pay for the management of your IT infrastructure, you can rest assured that our engineers can draw on the full experience of our staff, principals and vendor partners to solve your IT problems. Our senior staff is fully engaged in managing your IT requirements, so you aren't just dependent on a single technician to solve a problem. With MadWolf, all efforts are team efforts.
Our IT Support Retainer plans offer the following features:
Official contact point for all technical issues,
202-293-5003 x-256 or
Clear hierarchy and escalation policy from IT Support Team through Support Manager and MadWolf Principals
All support issues are recorded in our Service Request Tracking System, with data connection to our Client Information Database
Standardized IT Strategy Plan templates combined with budget sheets so that we can offer clients IT plans with expenses projected over system life
